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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

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Connecting volunteers to seniors in need.

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Helping Caregiver Organizations Become Their Best

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NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.


canine video introsmall                                caregivercanineslogo

Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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Volunteer Caregiving 
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Volunteer Caregiver

Orientation Training

Training is available here for our members -Click Here.

Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

February 2016 Newsletter

In this Issue:
  • How to Ask Procure Donorship
  • Thank You to Our 5K Supporters
  • NVCN & SCA Conference Details
  • Upcoming NVCN National Events
  • Renew Your Membership
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National Volunteer Caregiving Network

March 15, 2016

How to Procure Donorship

A Message From... 

Vice Chair Tammy I. Glenn

NVCN Board of Trustees

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In addition to serving on the NVCN Board, I'm also pleased to direct NVCN's Fund Development Committee.  In this role, I have been working with our colleagues to identify corporate, foundation and individual resources that can be cultivated for the support of all of our local programs.  You see, when I'm not serving the national effort, I direct one of the original pilot programs in Ventura County, CA (vccaregivers.org).  I understand many of the fundraising challenges that you face as an individual program.  For this reason, NVCN is committed to making a strong national case for Volunteer Caregiving, so that you can make a strong local case in your neighborhood.  Please reach out and share your vision with us.  Together, we are a formidable force for seniors, people with disabilities and the chronically-ill.  Drop me an email.  Let's put our heads together and grow support for the good work we're all doing. 
I'm delighted to present this month's Guest Columnist, Andy Robinson.  He conducts outstanding workshops and we boast quite a collection of his books in the VCCaregivers library.  Enjoy his insights on the Solicitation process and the first steps toward Stewarding your donor.


After the Yes: 12 Questions You Can Ask Donors Once They Say Yes 

As published on GuideStar in February 2012

NVCN Guest Columnist
Andy Robinson and Harvey McKinnon 

When would you like me to wash your car?
Have you considered adopting an adult?
May I have another piece of cheesecake?
But seriously, folks ...

As a fundraiser, you're probably focusing on "the ask": how to frame your request in the most compelling, inspiring way. Without a doubt, a strong ask is one of the keys to successful fundraising – but then what? When you hear the words, "Yes, I'd like to help," how do you respond?
Be grateful and enthusiastic. Show your heartfelt appreciation. Talk about how the gift will make a difference. Then it's time for the "after questions."
Not every question below is relevant for every donor or every visit. Choose the questions that seem most relevant and adapt them to your needs and circumstances.
  1. "How would you like to pay? Do you want to write a check now? Would you like us to send you a pledge statement in the mail? Are you interested in signing up for our monthly sustainer program?" Many solicitors bring pledge forms to the meeting and fill them out with the donor. The question above, along with several below, could easily be included on this form.
  2. "How do you want us to use this gift?" Check your notes from this meeting and all previous conversations with the donor. If you sense any indications that she wants to restrict her gift to a specific program or campaign, this is the time to clarify and honor that intent.
  3. "How would you like to be recognized? We publish donor names in our newsletter, our annual report, and our Web site. We'd love to include your name so we can publicly express our thanks … your commitment will inspire other people to give. May we list your name, or would you prefer to be anonymous?"
  4. "Do you want your gift to honor someone you care about? We can list their name, your name, or both." When preparing your pledge form, include space to collect this information.
  5. "Tell me a little more about why you support our work. We're always interested in what motivates our donors to give; this helps us reach out to other potential donors."
  6. "Would you be willing to give a testimonial we can use in our newsletter and other promotional materials? Our most generous supporters – people like you – are our most credible advocates. May we have a sentence or two to share with others?"
  7. "Would you be willing to join us at a board meeting and talk about why you support our work? It's really helpful for the board to hear directly from donors – it reminds them why we do the work we do and why it's important to ask people to contribute."
  8. "How would you like to be kept informed about our work – and how often? Do you want a printed newsletter or do you prefer brief e-mails? Shall I phone you from time to time? Do you participate in social media like Facebook? Would you prefer to receive updates in person – and if so, how many times per year?"
  9. "When I come back to give you an update, would you be willing to include family members so they can learn about your support of our work?" If you're cultivating donors for future gifts, especially planned gifts, this is an essential step.
  10. "Can you recommend other people we can talk to about a gift? Do you have friends or colleagues who might want to join you in supporting our work? Would you be willing to make an introduction – by phone, by e-mail, or in person – or join me for the initial visit?"
  11. "Given your strong commitment to our work, would you consider volunteering to help us raise money? For example, would you be willing to come along when I meet with prospects and talk about why you give?"
  12. "What's your personal giving calendar? Are you typically a once-a-year donor? Twice a year? If we have an urgent need, can we approach you again? What schedule works best for you?"
Capture all this information and enter it in your database or other donor management system immediately. Congratulations! You've just created a personalized road map for engaging your donor and honoring his wishes. If you use it, and use it diligently, it will lead to repeated (and larger) gifts.

© 2010, 2012, Andy Robinson and Harvey McKinnon. Adapted from Grassroots Fundraising Journal, vol. 29, no. 5 (Sept.-Oct. 2010); Reprinted with permission from Andy Robinson.

Thank You To Our San Marcos Stampede 5K Supporters!

A big thanks to our San Marcos Stampede 5K sponsors, volunteers, & runners. Thanks to you, we had the biggest and best year yet! Check out these photos from the event. 

Connect, Collaborate, Celebrate! Have You Registered for Our Conference?

We are hosting a national conference, Connect, Collaborate, Celebrate, in collaboration with the Shepherd's Centers of America! The conference will be held October 25 through 27, 2016 at the Embassy Suites at the Plaza hotel in Kansas City, Missouri
This national conference brings together professionals with different perspectives, different areas of expertise, and different backgrounds together for one purpose: to learn and share the latest and greatest ideas to improve the quality of life for older adults.
Register Now!

Interested in Giving a Workshop Presentation?

We are currently accepting proposals for presentations through March 31, 2016
As a network leader, sharing your expertise with colleagues through a workshop presentation will ensure this is an exceptional experience for all. Topics covered at theconference reflect the issues that all center leaders face: caregiving, healthy aging, volunteer management, center operations, latest trends and developments in the aging field and much, much more. 
Workshops are interactive, can involve extended discussion as well as hands-on training. Presentations may involve one or several individuals. 
Submit a Proposal

Upcoming Events
(That You Won't Want to Miss!)

March 21 - 24           ASA Conference on Aging in Washington, D.C.

March 22                  Coffee with Caregivers in Washington, D.C. 
Join two of our Board members, Judy Tabert & Oren Renick, at the ASA Conference on Aging! Judy & Oren are hosting a meet-up at the Omni Shoreham hotel on March 22 from 9 am to 11 am and would love to see you there (stay tuned for more details!)!

April 6                       Book signing with Dr. Oren Renick in Lawrenceville, NJ
This exciting event will be held at 6:00 pm at The Presbyterian Church of Lawrenceville and is sponsored by Interfaith Caregivers of Greater Mercer County. Oren will be donating $3.00 of every sale to NVCN, so come by and show your support!

October 25-27          Connect, Collaborate, Celebrate! NVCN & SCA 2016                                         Conference in Kansas City, MO
Have you renewed your membership yet?

Exciting things are coming from NVCN in 2016! If your 2015 NVCN membership has expired, please be sure to renew membership for the rest of 2016. You can renew now by clicking here. If you have questions about your invoice or membership expiration date, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 512.582.2197. 
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