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NVCN/SCA conference 2018

Announcing the 2018

SCA/NVCN joint conference...

Driving Passion and Performance

Every other year we meet as a network community at the Shepherd's Centers of America and National Volunteer Caregiving Joint Conference to share ideas and knowledge, learn from the experts, gain new perspectives and get reinvigorated to do our best work. Mark your calendars and plan to attend the 2018 National Conference at the Embassy Suites Indianapolis, Monday, October 8 - Wednesday, October 10. 

Click here for more information

This time with colleagues and friends in and out of our networks is an investment in your leadership and your community. We hope you will plan to join us! 


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Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.



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Volunteer Caregiver

Orientation Training

Training is available here for our members -Click Here.

Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

List of Documents Available to Members

Like what you see?
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    Coalitions - Advisory Boards (23)

  •         AAA Partnerships
  •         Announcement for Faith Congregation Outreach
  •         Building Communities from the Inside Out
  •         Coalition Member Recruitment Brochure
  •         Congregation Information Card
  •         Create a Program Fact Sheet
  •         Engaging Faith Communities
  •         Engaging Your Coalition for Sustainability
  •         How To Create Community Ownership
  •         Increasing Diversity in Your Coalition
  •         Initial Congregational Survey
  •         Letter from Clergy to Potential Coalition Member
  •         List of Potential Coalition Members
  •         Memorandum of Understanding and Agreement
  •         MOU between org. and church
  •         Overview of Selected Faith Communities
  •         Position Description - Chair/Members
  •         Quotes from Various Cultures and Faith Traditions
  •         Suggested Resources for Coalition Building
  •         Support for Coalition Members
  •         Survey of Congregation Members
  •         Talking Points for Coalition Building
  •         Ways Congregations Can Support Volunteer Caregiving

    Communications (48)
        Faith Based Outreach Tool Kit (8)

  •             Announcement for Faith Congregation Outreach
  •             Bulletin Insert
  •             Connecting with the Jewish Community
  •             Discussion Guide: Meeting with Faith Leaders
  •             Prayer - Christian
  •             Prayer - Islam
  •             Prayer - Jewish
  •             Quotes from Various Cultures and Faith Traditions

        Marketing (21)

  •             A Wrinkle in Time
  •             Effective Marketing
  •             Get a Healthy High - Volunteer
  •             How To Write a Nonprofit Annual Report
  •             It's More Than Just a Ride
  •             Marketing Practices
  •             Media Outreach Guide
  •             Media: Do's and Dont's of Working with the Media
  •             Media: Making the Media Connections
  •             Media: Program Director - Star of TV and Radio
  •             Media: Suggestions for Communicating with the Public
  •             Media: Ways to Guarantee Success in Media Relations
  •             Media: When to Send a Press Release
  •             Newsletters: E-Newsletter Template
  •             Newsletters: Effective Newsletters - It's Not Rocket Science
  •             Oral Presentation to Civic Groups
  •             Oral Presentation: Speakers' Bureau Training
  •             Sample Marketing Poster
  •             Website: How To Make Your Website Work for You
  •             Website: How to Promote Your Website
  •             Website: Keywords for Website Promotion

        Media (11)

  •             April - National Volunteer Week Template
  •             May - Older Americans Month Template
  •             Media Relations Quick Fact Sheet - template
  •             News Release and News Story Ideas
  •             November - American Diabetes Month Template
  •             November - National Alzheimer's Disease Awareness Month Template
  •             October - Make a Difference Day Template
  •             October 10 - World Mental Health Day
  •             Press Kit - checklist
  •             September - Healthy Aging Month Template
  •             September - National Grandparents Day Template

        Working with Public Officials (8)

  •             AFJ - Influencing Public Policy in the Digital Age
  •             Developing a Policy Ask
  •             Lobbying - Rules for Foundation-Funded Initiatives
  •             Packaging Research for Policymakers - RWJF Webinar
  •             RWJF Connect Resource Manual
  •             RWJF Grantee Advocacy Guidelines
  •             Strategic Storytelling
  •             Tips for Reaching Out to State and Local Officials
  •         Faith Based Outreach Tool Kit (0)

    Conference Workshops (1)

  •         Don't Let Your Board Get Bored
  •     Financial Management (19)
  •         Accounting Glossary
  •         Annual Report Sample
  •         Brochure with IRS disclosure statement
  •         Cash Flow Forecast
  •         Donor Security
  •         Fiscal Management Bibliography and Resources
  •         Fiscal Management Guide
  •         Gift Acceptance Policy - sample
  •         How to Plan Your Fundraising Strategy
  •         How To Write a Nonprofit Annual Report
  •         Indirect Cost Guide
  •         Internal Controls Checklist
  •         Monthly Management Report Sample
  •         Nonprofit & For Profit Differences
  •         Planning for Sustainability 1-2-3
  •         Sample Financial Statements
  •         Strategies for Coping with Cutbacks
  •         Sustainability
  •         Thank You Letter Sample

    Fundraising (68)
        Boards & Coalitions (9)
            Board Fundraising Functions

  •             Board Member Solicitation Letter
  •             Campaign Planning
  •             Development Plan
  •             Funding Plan
  •             Fundraising Consultants
  •             Gift of Independence Congregational Appeal Letter
  •             Increasing Board Involvement in Fundraising
  •             Major Gifts


  •         Ideas and Resources (23)
  •             31 Days of Fundraising Summary
  •             Approaching Corporations
  •             Best Bets for Fundraising
  •             Building a Strong Funding Base
  •             Case for Support - sample
  •             Creative Fundraising Strategies
  •             Developing a Fundraising Plan
  •             Development Committee of the Board
  •             Development Tips
  •             Five Ways to Secure Corporate Funds
  •             Funding Opportunities from Foundations and Agencies
  •             Fundraising Development Plan Sample
  •             Fundraising Exercise
  •             Fundraising Success Presentation
  •             Grant Websites
  •             How to Raise $1,000 Quickly and Easily
  •             Matching Gifts
  •             Sample Thank You - Memorial Gift
  •             Sample Thank You - Support of Fundraising Event
  •             The Science of Loneliness
  •             Tips & Techniques for an Effective Annual Campaign
  •             Top 10 Flaws
  •             Top 10 Flaws Narrative

        Individual Donor Solicitation (8)

  •             Donor Appeal Letter Sample
  •             Donor Referrals by Mail
  •             Donor/Prospect Profile & Contact Sheet
  •             Funding Sources Versus Resources
  •             Model Fundraising Letters Book Review
  •             Monthly Pledge Payout Schedule
  •             Sample Remittance Envelope
  •             Sample Year End Appeal Letter

        Planned Giving and Major Gifts (16)

  •             Development Plan
  •             Five Ways to Secure Corporate Funds
  •             Hosting an Event
  •             Legacy Gifts: Ageless Charity
  •             Legacy Gifts: Bequest Solicitation
  •             Legacy Gifts: Conversation Starters
  •             Legacy Gifts: Planned Giving True or False Test
  •             Legacy Gifts: Presentation
  •             Legacy Gifts: Sample Bequest Language
  •             Major Gifts
  •             Major Gifts Defined
  •             Outline for Meetings with Major Donors
  •             Planned Giving with Bequests
  •             Power Fundraising
  •             Thank You Letter Sample
  •             The C.A.T.E. Formula
  •         Special Events (11)
  •             A Holly Jolly Murder
  •             Bike Festival Brochure
  •             Bike Festival Checklist
  •             Dancing with the Stars
  •             Fundraising Cookbook
  •             Hosting an Event
  •             Sample brochure with tax disclosure
  •             Skating for a Reason Checklist
  •             Skating for a Reason Flyer
  •             Steps to a Successful Special Event
  •             What Motivates Event Sponsors
  •         The Annual Appeal - Resources (1)
  •             The Annual Appeal - Resources

    Governance (65)

  •         By Laws (2)


  •             Sample by laws - 2
  •             Sample By-Laws


  •         Committees (9)
  •             Board Advisory Committee Guidelines
  •             Board Committee Charges
  •             Board Committee Contributions
  •             Board Committee Descriptions
  •             Board Committee Guidelines
  •             Committee Job Descriptions
  •             Committee Planning Template
  •             Effective Board Committees
  •             Template Committee Work Plan
  •         Legal (3)
  •             Board Legal Duties
  •             Legal duties
  •             Legal Responsibilities of Nonprofit Boards
  •         General (17)
  •             Board Agenda Templates
  •             Board Member Exit Interview - Board Source
  •             Board Planning Retreats
  •             Board Resolution
  •             Don't Let Your Board Members Get Bored
  •             Emerging Principles in Governance for Nonprofits
  •             Is it Okay to Alter our Mission Statement?
  •             Making the Most of Your Board
  •             Managing Youth Volunteers
  •             P/PV Sustainability Study
  •             Program Management Guide for Embedded Caregiving Programs
  •             Roles and Responsibilities
  •             Self Assesssment - Template
  •             STAR Search 2007 Report
  •             Succession Plan - sample
  •             Ten Tips for Changing Your Management Style
  •             Understanding HIPAA Privacy Rules
  •         Orientation (12)
  •             All Hands on Board
  •             Best Practice Packet for Board Members
  •             Board Member Orientation Agenda
  •             Board Member Orientation/Training
  •             Board Member Orientation: Notebook Checklist
  •             Board Member Packet
  •             Board Member Responsibilities
  •             Board Member Responsibilities Checklist
  •             BOD Mentor Responsibilites
  •             Code of Ethics Sample
  •             Conflict of Interest Policy
  •             Not-For-Profit Board Member Handbook
  •         Recruitment (11)
  •             Blue Ribbon Nominating Committee for Your Board
  •             Board Member Candidate Bio
  •             Board Member Position Description
  •             Board Member Recruitment Guide
  •             Board Member Recruitment Steps
  •             Board Member Statement of Understanding
  •             Diversity
  •             LinkedIn Board Member Connect
  •             Prospective Board Member Information Sheet
  •             Recruiting Effective Board Members
  •             Where to Find Board Members
  •         Training (11)
  •             Board Member Education: Principles Workbook
  •             Board Member Evaluation & Self-Assessment
  •             Board Member Fundraising Functions
  •             Board Policy Making
  •             Building a Working Board
  •             Characteristics of More and Less Effective Nonprofits
  •             Increasing Board Involvement in Fundraising
  •             Public Relations for Your Board
  •             Steps to Building a Valuable Board
  •             Ten Steps to Strategic Planning
  •             Tools and Hints for Boards


  •     Member Announcements (0)
  •     Miscellaneous (1)


  •         Miscellaneous

    Program Management (67)
        Tool Kit for Success
        Care Receivers (10)
            Authorization to Provide Service

  •             Building Better Caregivers - NCOA/VA
  •             Care Receiver Assessment Form
  •             Care Receiver Letter to Family
  •             Care Receiver Waiver and Acknowledgments
  •             Care Receiver Waiver and Release
  •             Client Manual
  •             Flowchart for Care Receiver Inatakes
  •             Impact of Family Caregiving on Work
  •             Sample Flowchart for Intake and Referral

        Evaluation (28)
            Board Member Self Evaluation

  •             Care Receiver Outcomes Survey Sample
  •             Care Recipient Satisfaction Survey
  •             Characteristics of Effective Nonprofits
  •             Characteristics of Sustainable Programs
  •             Client Satisfaction Survey Sample
  •             Community Awareness Survey
  •             Cover Letter Template for Anonymous Mailed Survey
  •             Data Collection Worksheet
  •             Donor Survey
  •             Evaluation How To: Project Evaluation Guide
  •             Flowchart of the Evaluation Process
  •             Founders Syndrome Article
  •             Guidelines for Program Evaluation
  •             Introduction to FIA Evaluation Resources
  •             Logic Model Sample
  •             Planning a Program Evaluation Worksheet
  •             Presentation Evaluation Form
  •             Program Evaluation Resources in Print
  •             Program Evaluation Timeline
  •             Program Logic Model Worksheet
  •             Selecting Outcomes and Indicators
  •             Tips for Data Tracking and Processing
  •             Tips for Presenting Evaluation Data
  •             Tips on Creating Survey Questions and Increasing Response Rates
  •             Uses and Purposes of Program Evaluation
  •             Volunteer Satisfaction Survey
  •             Volunteer Training Evaluation Form

        Human Resources (12)
            360 degree ED Eval

  •             Employee Handbook Template
  •             Evaluation - Self Evaluation Staff
  •             Executive Director - sample job description
  •             Grievance Policy - Sample
  •             NVCN executive evaluation template
  •             Office Administrator Job Description
  •             Performance evaluation template
  •             Position Description - Intake Coordinator
  •             Staff Position Descriptions
  •             Template for ED annual review
  •             Volunteer Position Descriptions


  •         Other Resources (11)
  •             Characteristics of More and Less Effective Nonprofits
  •             Conflict of Interest Sample Policy
  •             Crisis Plan
  •             Dissolution Bylaws Language
  •             Monthly Management Report
  •             Program Management Guide for Embedded Caregiving Programs
  •             Record and Document Retention and Destruction Policy
  •             Road Map to Success
  •             Savvy Senior
  •             Ten Tips for Changing Your Management Style
  •             The Rewired Resolution
  •         Strategic Planning (5)
  •             Strategic Communications Plan Template
  •             Strategic Planning Defined
  •             Strategic Planning Tip Sheet
  •             Strategic Planning Web Resources
  •             Ten Steps to Strategic Planning
  •     Spanish Materials (2)
  •         14 Ways Interfaith Caregivers Work with Congregations - English
  •         14 Ways Interfaith Caregivers Work with Congregations - Spanish

    Technology & Social Media (7)
        Social Media

  •         Social Media Decision Guide - Idealware
  •         Social Media Sample Policy
  •         Social Media Tips
  •         Social Media: Nonprofit Organizations and Social Media
  •         Social Media: Toggling Between Social Media and a Website
  •         Websites


  •     Transportation (6)
  •         Easter Seals Solutions Package
  •         Everyone Rides
  •         Meeting Operational Challenges of Providing Senior Transportation
  •         National Center on Senior Transportation
  •         Needs Assessment for New Rural Transportation Program
  •         Senior Mobility Guide 2007

    Volunteers (53)

  •         Management (21)


  •             90-Day Volunteer Review
  •             ABCs of Volunteer Management
  •             Background Check Policy
  •             Best practices for screening volunteers
  •             Effective Volunteer Supervision Strategies
  •             ICA Program Benchmarks
  •             Screening Policy
  •             The 3 R's of Volunteer Management
  •             The ABC's of Volunteer Management
  •             Top 10 Reasons to Volunteer
  •             Trends, Tips and Tools for Volunteer Management
  •             Volunteer Caregiver Position Description
  •             Volunteer Discipline and Termination
  •             Volunteer Exit Interview
  •             Volunteer Feedback and Evaluation Form
  •             Volunteer Interview Form
  •             Volunteer Orientation Forms Packet
  •             Volunteer Recruitment
  •             Volunteer Reference Screening Questions
  •             Volunteer Survey
  •             Volunteer Survey Summary

        Other Resources (2)
            Active Listening Skills

  •             Congregational Coordinator Volunteer Position Description

        Recognition (7)
            Finding the Right Form of Recognition

  •             Sample Certificate of Appreciation
  •             Thoughts on Volunteerism
  •             Volunteer of the Year Certificate
  •             Volunteer Recognition Ideas
  •             Volunteer Recognition Using Chocolate
  •             Way to Go: Ideas for Volunteer Recognition

        Recruitment (4)
            General Recruitment Brochure

  •             Ten Questions for Selecting Board Members
  •             Volunteer Recruitment Plan sample
  •             Volunteer Recruitment plans

        Support Teams (3)
            Advantages of the Support Team Model

  •             Support Team Member Covenant
  •             Support Teams FAQ's

        Training (12)
            Friendly Visiting Tips

  •             How to Relate to Care Receivers
  •             Investing in Volunteers
  •             Sample Volunteer Training Agenda
  •             Summary of Volunteer Transportation Survey
  •             Volunteer Handbook Samples & Template
  •             Volunteer Training - Evaluation Form
  •             Volunteer Training Goals
  •             Volunteer Training Scenarios
  •             Volunteer Training Scenarios Tip Sheet
  •             Volunteer Training Slides
  •             Volunteer Training Tips

        Youth (4)
            Guardian Consent Form

  •             Managing Youth Volunteers
  •             Volunteers - Youth
  •             Youth Volunteer Activity - Brainstorming Ideas

    Webinar Archives (18)
        2013 is Calling: Is Your Comprehensive Fundraising Plan Ready

  •         Bringing Life to Your Board and Board Meetings
  •         Collaborative Success: Secrets Revealed
  •         Corporate Social Responsibility
  •         Earned Income = Diversified Funding
  •         Getting the Most Out of Your Special Event
  •         Legal Eye on Risk Management
  •         LICA - Workplace Giving Campaigns
  •         Major Gift Fundraising
  •         Networking to Attract Volunteers
  •         Partnering With Municipalities - Rubinsky Feb 2014
  •         Pet Visitation
  •         Pets for Fun & Funds
  •         Seeking Volunteer Management Solutions, Ideas, and Information
  •         Tips and Tools for New Program Directors
  •         Turning Board Members Into Fundraising Leaders
  •         Volunteer Risk Management
  •         Whose Job Is It? Roles of the Board and Staff

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