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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

Neighbors Helping Neighbors

Connecting volunteers to seniors in need.

Member Education & Resources

Helping Caregiver Organizations Become Their Best

How can you help?

NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

Summary 
While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.

 

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Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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Generating Monthly Donors Through ACH (bank)

Date: September 29th, 2017 
Time: 9-10:30 a.m. PST (12 noon EST)

Join Erica Waasdorp, President of A Direct Solution as she shows you the importance of monthly donors and how you can add the ACH Option. 

With lively Q&A and Polls! You won't want to miss this!
So you’d like to offer the automatic bank payment option (also known as ACH, EFT, Direct Debit) to accept monthly donations in addition to credit cards? What are the mechanics? Can you offer this within your current donation platform or do you need to do something special?

You’ll hear the guidelines and policies the board has to have in place to be able to accept this option.  
And then once you’ve got ‘the systems’ set up, how do you then market all options to generate more monthly donors and retain them longer?
 
Erica Waasdorp will show you some examples and results of how you can engage donors and prospects, including volunteers to give monthly, both online and off-line

 
About the Webinar Presenter 
Erica Waasdorp is one of the leading experts on Monthly aka Sustainer aka Recurring Giving.  She is author of the book: Monthly Giving. The Sleeping Giant, co-author of the Monthly Giving Starter Kit and Marketing Kit (in collaboration with Donor Perfect) and as President of A Direct Solution serves non-profit organizations with their fundraising and direct marketing needs with a focus on Monthly Giving, Direct mail/Email appeals, Grant writing and PR.
 
She has over 30 years of experience in nonprofits and direct response. She is an avid blogger and regularly presents webinars and workshops on monthly giving. She is happy to answer any questions you may have about this great way of improving the retention rates for your donors.  You can reach her erica@adirectsolution.com or by phone at (508) 428-4753. www.adirectsolution.com 
 

 
Workshop will be Members Only. To attend reply to info@nvcnetwork.org by Wednesday, September 27th. 
 
 
 
Erica Waastrop
 
 
 
 

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Volunteer Caregiving 
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Orientation Training

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Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

 
 
 
            NEWS YOU CAN USE
               
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April 2015

In this Issue:

NVCN Initiatives

Survey Request

Webinars by Demand


Board Diversity

download

 

 
Issue No. 59 News You Can Use is a publication of NVCN. Mission to promote volunteer caregiving through advocacy and the support and development of local programs. Vision Every community deserves an interfaith volunteer caregiving program; we are working to make that a reality. Mention of any company name or product does not constitute an endorsement by NVCN.

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A proud sponsor of the 2014 Conference.


 

 
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Knowledge Leader for Volunteer Caregiving
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NVCN Initiatives
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Dear Colleagues in Caregiving,

 
The Board of Trustees of NVCN had its April Board meeting in San Pedro, California, hosted by Trustee Jim Archer at his home. With an expansive view of the Pacific Ocean, the site was perfectly conducive to addressing our agenda of a vision for promoting volunteer caregiving across the country, and how NVCN can make the greatest possible contributions. The outcome was a set of key initiatives for 2015-2020 that we will pursue to fulfill our mission. 
 
Like you, that mission is to support the independence of adults who have various challenges living on their own, through voluntary caregiving. Each local program may vary in its services depending on the needs in the community, and available resources.  For the national office, this means developing the greatest possible understanding of voluntary caregiving--its programs, services, and effectiveness, in order to best assist and strengthen our member programs, and to facilitate the development of new programs in communities where no volunteer caregiving programs exist, using the knowledge of best practices in which our members are engaged.  Here are the initiatives adopted by the NVCN Board:
 
  • Assist in sustaining existing programs whose survival is challenged
  • Develop new programs in communities where one does not exist
  • Develop a Volunteer Caregiving Performance & Outcomes Research Program
  • Conduct a Healthcare Partnership Demonstration
  • Explore national collaborations for program sustainability
  • Promote national visibility of the existence and value of volunteer caregiving
  • Build an endowment to be used to perpetuate volunteer caregiving through existing and new programs support
 
All of these are mutually supportive, and each may be pursued as expansively as our resources allow. In coming newsletters, we will describe our efforts and progress made. In every case, the thoughts and ideas of the membership are highly desired by NVCN, including making known to us if you are struggling and in jeopardy of not surviving, and identifying communities where either you would like to expand your operations or where establishing a new program is needed. 
 
The first initiative, assisting existing programs, is central to our mission. During the The Robert Wood Johnson Foundation (RWJF) era of Faith in Action, over 1700 local Volunteer Caregiving Programs were established throughout the nation, the Virgin Islands, and Puerto Rico. Today, between 400 and 500 of these programs remain. All else aside, the key challenge lies here:  Offering services free-of-charge is proscribed by the “RWJF Model.”  Without a services-based revenue model, each local program is destined to rely on charitable giving, and few programs have the resources, systems, staff, and time to dedicate to seeking grants and gifts.  Most are interested in the integrity and conduct of their caregiving:  Making sure it gets done, and done well. 
 
Some programs have the benefit of being in highly charitable communities. Some have institutional sponsorship or affiliation that helps to sustain them. NVCN believes that its role is to study and develop strategies that are compatible and may be adopted by existing programs to ensure their ongoing operation that include such matters as funding, staff and board development, succession-planning, partnership development, and institution of best operating practices that may have been developed by other members, and member discounts that help reduce operating costs. 
 
NVCN has developed a process wherein NVCN staff works with a local program to develop strategies for survival. The process involves some specific data collection, community research, and on-site meetings to identify and help facilitate solutions.  This is being conducted as a pilot for one of our members. Particular discoveries and findings of this process and evaluations of its effectiveness will be reported in future articles, and will be used to inform this program sustainability initiative to make it applicable to others, if they find themselves with existential challenges.
 
Thank you for your continued work for others, and for your ongoing support of our efforts in the national phenomenon of voluntary caregiving.
 
Faithfully,
 

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Douglass Myers
President 

Survey Request

We have received a record breaking number of 60 responses to our request for information from Volunteer Caregiving Organizations. Thank you! These data are being compiled and will soon be shared with you.

Oh, alright, we can't resist providing a quick preview of the 60 respondents:

  • 13 non-members responded
  • 71.7% were Independent 501 (C) 3 organizations
  • 73.3% do collect and assess volunteers or clients about their experiences
  • Information that you would like to hear from your colleagues include:
    • How services are set up, managed, and how volunteers report their operations
    • Volunteer recruitment methods
    • Managing services in rural areas
    • Salaries, Budget, and cost per service hour
    • List of services offered
    • Which outcomes are being measured
    • How to remain sustainable
    • Volunteer and client satisfaction
If you have yet to respond to the survey, this is your last chance to become part of the voice:  Survey Link

Webinars by Demand!

Tune into our latest webinar here. We suggest that you jot down any comments or suggestions that you have. At the beginning and end of each presentation, you will find the presenter's information provided. Each presenter has agreed to respond to inquiries regarding their presentation.

In order to meet your needs, at the completion of this training, please take a moment to complete this quick survey

If you would like to contribute a presentation, please submit an application here.

It's completely free for our members. Not a member?
Join now!

Board Diversity
 

What does your board look like? Is it time to "diversify"? Here are some tips from around the net to help you determine your needs, recruit, and orient volunteer board members.
 

What skills are needed to drive the NPO strategic objectives over the next 2-3 years? Seek these individuals. You have seen it here before, but it is worth repeating. The Blue Ribbon Nominating Committee as introduced by Jan Masokoa, Board Cafe. 
 

Network News:

NVCN has partnered with Caregiver Volunteers of Central Jersey to distribute theirCaregiver Canines® program to NVCN affiliates. This program is currently being piloted with ShareCare, PA and Friends For Life, TX. If you would like to consider offering this new service at your location you may This email address is being protected from spambots. You need JavaScript enabled to view it..

Caregiver Canines® (CCP) provides a means of tapping new funding and new volunteers. 
Mayor Kelaher swearing in Bella Pet Mayor 2014
Pictured to the right is Pet Mayor, Bella, being sworn in by Mayour Kelaher. CCP has greatly impacted their NJ community in amazing ways.

People Who Care, AZ, Led by Fritzi Mevis, Woman of the Year

Do you have stakeholders visit your operations center frequently? If not, why? When they do visit you may want to consider message signs similiar to the ones we found at Friends For Life, Waco, TX

And don't forget our "Display NVCN and Win" contest.
 

NVCN Membership benefits YOU & YOUR organization:
 
  • Establish your credibility and professionalism
  • Enhance your network
  • Expand your knowledge
  • Exposure nationally
 
Display with pride and win!

How is "Display NVCN and Win" administrated?

When NVCN staff are surfing affiliate web sites, we will look for the NVCN Logo. If you would like to notify us that you have the logo displayed, we will verify it and enter your name in the quarterly drawing.

What is the reward?

The program will be awarded pro-bono support from a consultant, designer, or a tangible item with NPO tips.  For more details see the NVCN news flash recently distributed.

Vendor discount offered to NVCN members by Kate Tolliver and Associates.

Has your program moved?
Are you a newly hired executive director?
Has your web site or email changed?
Let us know about it, please.


 

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Thank you to our San Marcos 5K Stampede sponsors!

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