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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

Neighbors Helping Neighbors

Connecting volunteers to seniors in need.

Member Education & Resources

Helping Caregiver Organizations Become Their Best

How can you help?

NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.


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Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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  • McCoys
  • Seton Medical Center - Hays
  • Ride Scheduler
  • Hope Hospice
  • Assisted Rides

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Volunteer Caregiving 
Try it, You'll Like It!

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Volunteer Caregiver

Orientation Training

Training is available here for our members -Click Here.

Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

June 2015 Newsletter

            NEWS YOU CAN USE                           nvcnlogo-H_print-C-1x4 2
May 2015

In this Issue:

NVCN Initiatives




Issue No. 61 News You Can Use is a publication of NVCN. Mission is to create independent living through advocacy and support and development of local volunteer caregiving programs. Vision every community deserves an interfaith volunteer caregiving program; we are working to make that a reality. Mention of any company name or product does not constitute an endorsement by NVCN.


A proud sponsor of the 2014 Conference.

Dedicated to Creating the Choice of Independent Living Through Voluntary Caregiving
NVCN Initiatives
Dear Fellow Caregivers, 

Previously, we described our efforts to assist local caregiving programs, many of which are challenged with lack of sustainable funding. Having completed our first assessment, it is appropriate to share our emerging realizations. 
The environment has changed dramatically in the three decades since this national initiative commenced. Many programs are now operating from year-to-year, sometimes month-to-month, surviving on a shoestring budget, making one of our goals, to see no further attrition, a tall order.
Among the initial assumptions was that financial and operating sustainability would be provided through relationships with faith communities: that they would provide ongoing funding support, be a source of volunteers, and offer an enthusaistic spirit. Faith organizations were very reliable and enthusiastic partners for years, and many still remain so today. However, there appears to be a general trend of declining funding from houses of worship, which have their own challenges, needs, and initiatives. 
NVCN believes that this apparent trend demands an attempt to identify new effective strategies and partners for local programs to be able to sustain themselves based on today’s economic and social environment. For example, we believe that the health system--institutions, providers, health plans, insurers, and new accountability organizations, should be viewed as a significant source of funding. It is important to adequately convey the profound value we provide, not only to individual care recipients and the community, but also to the health system.
At this point, the Trustees of NVCN have identified several possible strategies for local program sustainability, mainly from the private sector. Every program is unique, and each must go where it can to survive. In addition to identifying and validating new strategies for sustainability, NVCN is seeking to build its own financial resources and expertise so that it can provide hands-on assistance to diagnose problems, select possible solutions, and to help implement those solutions.
We invite your interest and participation in an assessment of your program, if only to have experienced outside minds provide observations, ideas, and hope. Our missions are the same, to improve people’s lives in our communities.



Douglass Myers

Webinars by Demand! -  June Addition- If We Don't Change, We Won't Be Here in Ten Years

Tune into our latest webinar here. We suggest that you jot down any comments or suggestions that you might have. At the beginning and end of each presentation, you will find the presenter's information provided. Each presenter has agreed to respond to inquiries regarding their presentation.

In order to meet your needs, at the completion of this training, please take a moment to complete this quick survey

If you would like to contribute a presentation, please submit an application here.

"Webinars by Demand" is an NVCN member benefit.  Not a member?
Join now!

Monthly Matters:  Evaluation

FriendshipWorks' Executive Director, Janet Seckel-Cerrotti, has shared their evaluation tools, results, and marketing flyers with us. FriendshipWorks partnered with the University of Massachusetts Boston, to complete an in-depth assessment for several of their services.

A comment from a Friendly Visit Recipient, "It's like a mini-vacation when I go out with her. She is one of the most important people in my life now." 

Do you have data and testimonials to support your program's worth? If not, or if it is outdated, you may want to consider performing an evaluation such as the one Janet commissioned.

Great job of marketing the data, Janet! The flyers are beautiful! View FriendshipWorks' evaluation project and all of the NVCN materials about evaluation.

Speaking of surveys and evaluations, the NVCN survey conducted earlier this year found the following "software" in use:

  • Assisted Rides
  • Napis
  • Excel spreadsheet
  • Careworks
  • RideScheduler
  • Mobilitat
  • Proprietyary software
  • Soneto
  • Outlook Calendar
  • Volunteer Reporter - VolSoft
  • Carefree
  • NewOrg Database
  • FileMaker Pro
  • Elderberry
  • Salesforce
  • Google Docs
NVCN is currently working on a follow-up survey. We have also noted the information that you would like to share with and/or learn from your colleagues and will make sure this happens. Again, thank you to the 65 participants who used valuable time to respond.

Network News:

Douglass Myers, NVCN, President and also President of the Board at Volunteers In Action of Central Oregon, Bend, Oregon, has been instrumental in receipt of a three year grant from their local hospital to fund ongoing operations. Congratulations VIA and Douglass.

Douglass' pilot in Central Oregon will help frame the work that NVCN has developed regarding Accountable Care Organizations and Volunteer Caregiving Organizations.  

Broadcast giant, CNN recently chose Friends for Life Executive Director, Inez Russell as a CNN Hero. CNN Heroes is a year-long initiative that honors everyday people for their selfless, creative efforts to help others. Congratulations Inez!

Volunteer Recruitment Video makes debut.

Keep your eyes on News You Can Use. In September, applications for our Excellence Awards will open. We asked Jennifer Waggener, Executive Director of Faith in Action of Greater Kanawaha Valley, to comment about being selected last year.

   "Being recognized with this honor helped our program in a couple of different ways.    Most important to me was the credibility and confidence it gave my Board members    in the status of our start up program and the progress we'd made over such a short    period of time. It gave them an outsider's perspective on the things we were doing      well and an endorsement that we were on the right track."
  "Coverage of the honor in local media was a credibility builder to the larger
   public audience and our referrers."
   "As a new nonprofit with not very much money, the award dollars were a blessing!"

...And don't forget our "Display NVCN and Win" June Winner - Shepherd's Center of Greater Winston/Salem, NC - awarded two hours of pro-bono administrative support from Kate Tolliver & Associates - Thank you & Congratulations!
NVCN Membership benefits YOU & YOUR organization:
  • Establish your credibility and professionalism
  • Enhance your network
  • Expand your knowledge
  • Exposure nationally
Display with pride and win!

How is "Display NVCN and Win" administrated?

When NVCN staff are surfing affiliate web sites, we will look for the NVCN Logo, or if you would like to notify us that you have the logo displayed, we will verify it and enter your name into the quarterly drawing.

What is the reward?

The program will be awarded pro-bono support from a consultant, designer, or a tangible item with NPO tips. For more details see the NVCN news flash recently distributed. Next stop:  September drawing, be sure your VCO is Displaying to Win.

Has your program moved?
Are you a newly hired executive director?
Has your web site or email changed?
This email address is being protected from spambots. You need JavaScript enabled to view it.

Kate Tolliver & Associates  has extended to our affiliates a 10% reduction in their usual rates, hurry, offer expires July 15, 2015. 


Thank you to our San Marcos 5K Stampede sponsors!

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Tel: 512.582.2197
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.vcnetwork.org