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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

Neighbors Helping Neighbors

Connecting volunteers to seniors in need.

Member Education & Resources

Helping Caregiver Organizations Become Their Best

How can you help?

NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.


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Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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  • Seton Medical Center - Hays
  • Ride Scheduler
  • Hope Hospice
  • Assisted Rides

Site Map Update

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Volunteer Caregiving 
Try it, You'll Like It!

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Volunteer Caregiver

Orientation Training

Training is available here for our members -Click Here.

Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

August 2015 Newsletter

            NEWS YOU CAN USE                         nvcnlogo-H_print-C-1x4 2


August 2015

In this Issue:

NVCN Initiatives


 - NEW Course!



Issue No. 63 News You Can Use is a publication of NVCN. Mission is to create independent living through advocacy and support and development of local volunteer caregiving programs. Vision every community deserves an interfaith volunteer caregiving program; we are working to make that a reality. Mention of any company name or product does not constitute an endorsement by NVCN.


A proud sponsor of the 2014 Conference.

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Dedicated to Creating the Choice of Independent Living Through Voluntary Caregiving
NVCN Initiatives
In last month’s newsletter reference was made to the emergence of systematic research efforts in support of NVCN. On behalf of the Board, Dr. Amanda Sokan is serving as Principal Investigator for a significant grant application now under review by a major private philanthropic foundation. Nothing is certain in the highly competitive world of grant writing, but Amanda is to be admired for taking on this challenge for volunteer caregiving. Dr. Sokan, a gerontologist, currently serves as a member of the NVCN Board of Directors.

Consistent with the theme of systematic research efforts, manuscripts about volunteer caregiving are now posted for use by NVCN members. They are as follows:
 “A Model for Volunteer Caregiving: Intergenerational Service Learning”a-model-for-volunteer-caregiving-intergenerational-service-learning_Page_1_resized
“Bridging the Gap to Patient Centered Care: The Patient Protection and Affordable Care Act, Community Based Volunteer Caregiving, and Health Care Organizations”

The first manuscript is a recently published journal article, and the second is a white paper. Both were written specifically to benefit NVCN and volunteer caregiving. Feel free to use them to the advantage of your local organization’s fund raising efforts. If cited, please reference NVCN as the source. Periodically, other such reports will be posted.

Douglass Myers has relinquished his duties as President of NVCN, but remains as a member of the Board of Directors. His steadfast and creative efforts to advance NVCN are appreciated. Much of his time as President was spent focusing on specific themes and initiatives to effectively direct staff and Board priorities. Near term and long range benefits are anticipated from the work begun by Douglass.



Rev. Dr. Oren Renick
Chair, National volunteer Caregiving Network

Webinars by Demand! 

Tune into our latest webinar here. We suggest that you jot down any comments or suggestions that you might have. At the beginning and end of each presentation, you will find the presenter's information provided. Each presenter has agreed to respond to inquiries regarding their presentation.

In order to meet your needs, at the completion of this training, please take a moment to complete this quick survey

If you would like to contribute a presentation, please submit an application here.

"Webinars by Demand" is an NVCN member benefit.  Not a member?
Join now!

Monthly Matters:  On-Line Volunteer Orientation - 

Our long awaited Generic Volunteer Orientation is completed and ready for your volunteers! NVCN received generous pro-bono support to produce these modules.
  • Perfect for Corporate volunteers and those who want to complete at their own pace and in their own timing
  • Log In and Password required, members obtain by calling:  512.582.2197
  • Course includes a volunteer handbook

Next Step:   "Break out"  the transportation module to make the course user friendly for organizations who exclusively provide rides.

Try it, you'll like it!

Scan Foundation Offers Training
We have recently added a link on our web page regarding Community Based Organization training. These four courses taught by a faculty member at the University of California, Los Angeles, cover business plans, pricing, marketing, and project management. They all look to be an excellent means of continuing education and timely this month to complement the NVCN Intergenerational Learning and Bridging the Gap projects as introduced by Dr. Renick in the lead article.

You may recall that Dr. Chernoff, President The Scan Foundation, was our keynote speaker for the 2011 conference.


Senior Transportation Options Certificate Program
Dr. Nina Silverstein and Dr. Helen Kerschner are pleased to announce the opening of registration for the Certificate Organizing and Managing Senior Transportation Options. The Certificate program which will start in September, is offered through the University of Massachusetts Boston Gerontology Institute. The course was taught in two previous years with considerable success and positive feedback from students. The Certificate includes five modules specific to older adults and their relationship to the family of transportation options. The modules  are: #1 An Introduction to Senior Transportation; #2 Seniors and their Utilization of Options; #3 Strategies for Meeting Senior Passenger Needs; #4 Volunteer Drivers and Volunteer Driver Programs; and #5 Risk, Risk Management and Insurance. Each module includes both self-learning and in-class activities; and offers students an opportunity to listen to topic related lectures, read publications and informational materials, undertake a topic related exercises, and engage in a Q & A session with experts on the subject matter.  Registration is now open for Fall 2015:    additional information  or  contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

Note:  Karen Riordan, Wimberley on Wheels, was awarded a $750 scholarship to complete the Senior Transportation Options Certificate program. Thank you to Helen and Nina for offering this to one of our members!

Network News:

Theresa Eclov, FIA Cass County, is serving a rural county in Northern Minnesota; in 2010 the entire county population was 28,567. Theresa would like to interact with her colleagues who face similar challenges; therefore, NVCN will host a Rural Connection Forum:

Thursday, September 17th, 2 PM Central Time 
Rural Services:  How to manage services Within a Small Community

Please join us for the conversation:  REGISTRATION


 RSVP and Volunteer Caregiving
Join members who are affiliated with both volunteer caregiving and RSVP.

Tuesday, September 15th, 2:15 PM Central Time

RSVP/VCO: Meshing the Two Organizations:   REGISTRATION

Excellence Award applications to open in September. We asked Jennifer Waggener, Executive Director of Faith in Action of Greater Kanawaha Valley, to comment:
   "Being recognized with this honor helped our program in a couple of different ways.  Most important to me was the credibility and confidence it gave my Board members in the status of our start up program and the progress we'd made over such a short period of time. It gave them an outsider's perspective on the things we were doing well and an endorsement that we were on the right track."
  "Coverage of the honor in local media was a credibility builder to the larger
   public audience and our referrers."
   "As a new nonprofit with not very much money, the award dollars were a blessing!"

...And don't forget our "Display NVCN and Win" Next drawing September. We have found NVCN displayed on several organizational sites. Be sure you are "Displaying to Win". 
NVCN Membership benefits YOU & YOUR organization:
  • Establish your credibility and professionalism
  • Enhance your network
  • Expand your knowledge
  • Exposure nationally
Display with pride and win!

How is "Display NVCN and Win" administrated?

When NVCN staff are surfing affiliate web sites, we will look for the NVCN Logo, or if you would like to notify us that you have the logo displayed, we will verify it and enter your name into the quarterly drawing.

What is the reward?

The program will be awarded pro-bono support from a consultant, designer, or a tangible item with NPO tips. For more details see the NVCN news flash recently distributed. Next stop:  September drawing, be sure your VCO is Displaying to Win.

Has your program moved?
Are you a newly hired executive director?
Has your web site or email changed?
This email address is being protected from spambots. You need JavaScript enabled to view it.



Thank you to our San Marcos 5K Stampede sponsors!

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